Frequently Asked Questions and Contact Form
Brianna’s Bangles and Beads, LLC. is a licensed business providing retail merchandise to organizations and individual consumers.
Shipping Policy
All orders are shipped via U.S Mail and free of charge if shipped within the Continental United States.
International shipments will be processed differently. These orders should be emailed or called in. DO NOT ORDER ONLINE. To place an order that will be sent to an international destination, please email your request to briannasbangles@aol.com or call 301-560-1233. We will determine the shipping cost and upon customer approval, we will send you a PayPal invoice or you can place your order over the telephone using a credit card.
All shipments will be shipped to the address provided by the customer via U.S. Mail. U.S. Mail is not guaranteed, therefore, please allow a few days for delivery. Delivery for some destinations may take longer than others.
For Express services, please call or email us. We will determine the cost of expedited service based on when you want to receive it. A PayPal invoice covering the merchandise and shipping cost will be sent to you.
Merchandise usually ships out within 3-5 business days from the time the order is received. If at any time, expected shipment time is longer due to back order, you will be notified. If the availability waiting period is too long, you will have the option to cancel the order and be provided with a full refund.
We are not responsible for any package lost or damaged. In the event of a lost or damaged package when provided with verification of proper packaging and shipping, Brianna’s will not be responsible nor required to replace the lost or damaged items.
If packaging is torn or damaged upon arrival, it is the responsibility of the customer to refuse the package or notify the carrier.
Your billing address does not need to match your shipping address; however, it is the customer's responsibility to provide the correct shipping information.
Accepted Payment Methods
Brianna’s Bangles and Beads, LLC. accepts all major credit cards. All online purchases will be made through PayPal. If you do not wish to use PayPal, you may call us and provide credit card information over the phone or you may send a Money Order or Cashier's Check. If paying with Money Order or Cashier’s Check, your package will ship after the payment is received and cleared.
Return Policy
Requests for returns must be made within 15 days of the time the order is shipped.
Returns must be pre-authorized by Brianna’s Bangles and Beads, LLC. before being returned. To request authorization to return an item or order, please call or email us.
Once authorization is given, Brianna's we will provide you an address of where to send the return. It will be the responsibility of the customer to send the item or order to Brianna's.
If an item is being returned due to no fault of Brianna’s and item is not being replaced by another item, there will be a 30% restocking fee.
If an item is being replaced due to it being damaged, Brianna's will replace at no additional charge and will absorb the shipping charge for sending an replacement.
All refunds will be made in the form of a store credit.
Out of Stock Items
If an item is out of stock, it may be because we have not had the chance to replenish the item or the item is going to be discontinued. Whatever the case, if you are interested in purchasing the out of stock item, please email or call us. There is a good chance we may be able to accommodate your request given that we make the majority of our items.
Embroidered Apparel
If you are interested in a embroidered design that is not on the garment of your choice. Please email or call us. There is a good chance we may be able to accommodate your request since we make many of our items. There will be no additional costs such as a setup fee providing it is a design already being used.
Custom Orders
Custom orders are available upon request. Customer orders are not to be requested online, instead please email or call us. Custom orders will be priced differently than those items that are online.
Upon approval of a custom order, a 50% deposit will be required before any work begins with the balance due before shipping. To get started, Complete the Contact Us form and submit.
We love to receive questions, custom order inquiries, and feedback from you! Call, Email or submit a message to us for more information about our products, policies, and upcoming events!
Call Us: (301) 560-1233
Email Us: briannasbangles@aol.com